Frequently Asked Qustions
๐งก General Questions
Do you take custom orders?
Yes! Most of our products are custom-made. You can upload photos and messages on the product page or contact us via WhatsApp for special requests.
Do you offer gift wrapping?
Yes, gift wrapping is available on request. Please mention it during checkout or message us on WhatsApp after placing your order.
Do you accept bulk or corporate orders?
Absolutely! We accept bulk, wholesale, and corporate gifting orders. Message us on +91-9124871639 to discuss your requirements.
๐ Shipping & Delivery
Do you ship all over India?
Yes, we ship pan-India via Shiprocket and trusted courier partners.
How long does it take to receive my order?
Our processing time is 3โ4 days, and delivery takes 5โ7 working days depending on your location.
How can I track my order?
Once your order is shipped, youโll receive a tracking link via email or WhatsApp.
Can I choose express delivery?
Express delivery may be available for certain products and locations. Please contact us before placing your order to confirm.
๐ณ Payments
What payment methods do you accept?
We accept all major payment methods including UPI, debit/credit cards, net banking, and wallets via Razorpay.
Do you offer Cash on Delivery (COD)?
Yes! COD is available with a 40% advance payment and a โน100 COD fee.
๐ Returns & Refunds
Can I return my order?
We offer a 7-day replacement window for damaged or incorrect items only. An unboxing video is required for verification.
Do you offer refunds?
We do not offer refunds, but weโre happy to offer exchanges for eligible orders.
What if my product arrives damaged?
Please record an unboxing video and contact us within 24 hours. We'll guide you through the exchange process.